Last updated: 2026-09-16
Effective date: 2026-09-16 00:00 UTC
1.1 These Terms of Use (the Terms) govern your access to Packflip.xyz and the related Packflip services, including digital packs, physical trading cards, Points, card exchanges, physical delivery and any available marketplace (together, the Service).
1.2 In these Terms, "Packflip", "we", "us" and "our" refer to the operator of the Service. You can contact us at support@packflip.xyz.
1.3 By accepting these Terms when registering or completing a transaction, you agree to them. We will make the applicable Terms available before acceptance. Changes to the Terms are governed by Section 13.
1.4 These Terms do not exclude or restrict rights or remedies that cannot lawfully be excluded or restricted, including mandatory consumer protections applicable in your country of residence. References to a purchase being final, expiry, non-refundable amounts or limitations of liability are subject to those rights.
1.5 Transaction details displayed before confirmation form part of your transaction. A general disclaimer does not override an express commitment about a card, Points, price, delivery or other agreed performance. Our Privacy Notice explains how we process personal information.
2.1 You must be at least 18 years old, satisfy any higher minimum age applicable to the transaction in your jurisdiction, and have the legal capacity to enter into these Terms. If acting for a legal entity, you must have authority to bind it.
2.2 You must provide accurate account and transaction information and keep information needed for delivery and communications up to date. Certain functions require a compatible third-party digital wallet. We may request information reasonably necessary to verify eligibility, ownership, payments or compliance with applicable law.
2.3 Keep your account and wallet secure and tell us promptly if you suspect unauthorised access. We will never require you to disclose a wallet seed phrase or private key. Your responsibility for account security does not exclude our responsibility for our own acts or omissions or any rights concerning unauthorised transactions under applicable law.
2.4 Availability may depend on your location and applicable legal requirements. Any restriction relevant to a new transaction will be disclosed before it is accepted. A restriction on new transactions does not by itself extinguish rights arising from an existing transaction.
3.1 A Pack is a digital product through which a randomly selected authentic, professionally graded physical trading card (a Card) is revealed. The price, relevant card tiers, probabilities and other material purchase conditions are displayed before you confirm a Pack purchase.
3.2 Card selection uses the random, verifiably fair process described on the relevant Pack page. A revealed Card may have a market value lower than the Pack price. We do not guarantee a minimum resale value, profit or investment return unless a specific transaction expressly states otherwise.
3.3 Ownership of the physical Card transfers to you when the Pack is opened and the Card is allocated to you. The corresponding non-fungible token (NFT) is its digital representation and proof of ownership. Owning a Card or its NFT does not transfer intellectual property in its artwork, brand or other protected content.
3.4 Your Card is securely stored, vaulted and insured through our third-party custodial partners. Cards may be held together in a common inventory, but our records identify your entitlement to the particular Card allocated to you. Storage with other Cards does not authorise us to sell, exchange or dispose of your Card without your instruction or another lawful basis. Any insurance limitations do not remove our contractual obligations or mandatory legal liability.
3.5 Subject to the applicable transaction conditions, you may retain your Card in custody, use an available supported marketplace, request physical delivery under Section 7, or accept an available offer to exchange the Card for Points under Section 6. Listing a Card does not guarantee a buyer or price. Marketplace fees and material conditions will be shown before confirmation.
3.6 Pack purchases are final and we do not offer discretionary cancellation solely because you dislike the revealed Card or its value. This does not exclude cancellation, withdrawal, refund or other remedies required by law or arising from an incorrect charge, misdescription, failure to supply or other breach. Where the law requires specific consent or an acknowledgement for immediate performance or loss of a withdrawal right, we will obtain it separately before performance; acceptance of these Terms alone is not a substitute.
4.1 Points are service credits that can be used for eligible products or services displayed on Packflip. We distinguish:
(a) Purchased Points: Points acquired in exchange for payment;
(b) Exchange Points: Points received as consideration for a Card transferred to Packflip under Section 6; and
(c) Promotional Points: Points granted without separate consideration as a promotion or reward. Bonus Points accompanying a purchase will be identified separately from Purchased Points before purchase.
4.2 Exchange Points are consideration for a Card transaction; they are not classified as a free promotional reward. We will not reclassify an existing balance in a way that reduces your rights. Experience points or other status metrics identified as XP are separate from Points and cannot be spent unless an applicable offer expressly states otherwise.
4.3 For Pack purchases priced in US dollars, one Point provides USD 0.01 of purchasing credit. This is a spending conversion, not a promise to redeem Points for cash. The required Points, payment currency, applicable charges and material conditions will be shown before you confirm a transaction. We will not retrospectively reduce the agreed spending conversion for Points already acquired.
4.4 We record the source, quantity, acquisition time and usage of each Points allocation. Your balance and any final use deadline under Section 5 will be available for review. Where a correction is needed, we will explain the basis and provide a means to dispute it. We will not treat an untraceable balance as Promotional Points merely because its history is incomplete.
4.5 Points are non-refundable and cannot be redeemed for cash. They may be used only for eligible products and services. Points are not a deposit, do not bear interest and are not offered as an investment. This non-refund policy applies to Purchased Points, Exchange Points and Promotional Points, subject to the mandatory rights and remedies preserved by Sections 1.4 and 8.
4.6 We apply Points in the order in which they were acquired, starting with the oldest allocation. The allocation used in a completed transaction is retained in our records.
4.7 If a transaction fails to complete, or we cancel it because we cannot provide the agreed product or service, we will restore the Points debited, retaining their original category. Restored Points are subject to Section 5. If restoration occurs during the final 30 days of the Continued Use Period or after it ends, we will provide at least 30 calendar days from restoration to use the restored Points through an available purchase channel, or provide another remedy agreed with you or required by law. Restoration does not replace a monetary refund or other remedy required by law.
5.1 Points do not expire merely because a period of time has elapsed since their acquisition. No six-month or other rolling validity period applies to Purchased Points, Exchange Points or Promotional Points. Use of Points following a Discontinuation Event is governed by the remainder of this Section.
5.2 A Discontinuation Event means the permanent discontinuation of the Service, or a comparable permanent closure or withdrawal of the Points-based purchasing service. Routine maintenance, a temporary outage, a change of branding or an individual account restriction is not a Discontinuation Event. The Discontinuation Date is the date that permanent discontinuation takes effect, not the date it is announced.
5.3 Following a Discontinuation Event, Points may continue to be used to purchase Boxes, Packs and similar eligible items for one calendar year after the Discontinuation Date (the Continued Use Period). Boxes means the pack or box products offered through the Service. The Continued Use Period ends at the corresponding UTC date and time in the following year; if no corresponding date exists, it ends on the last day of that month at the same UTC time.
5.4 We will maintain a purchase channel and an adequate selection of eligible items so that users have a meaningful opportunity to use their Points throughout the Continued Use Period. We do not guarantee the continued availability of any particular item. Prices, available items, applicable charges and the purchase process will be displayed before confirmation. We will not reduce the agreed spending conversion for existing Points.
5.5 At the end of the Continued Use Period, unused Points can no longer be used to purchase items. Points remain non-refundable, including following discontinuation or the end of that period, subject to Sections 1.4, 4.7, 5.7, 5.8 and 8. A purchase made or Points acquired during the Continued Use Period does not restart or extend that period. We will prominently disclose the final use deadline before any Points purchase or Card exchange during that period.
5.6 We will give reasonable advance notice of a Discontinuation Event through the Service and an available account communication channel. The notice will identify the Discontinuation Date, the exact deadline in UTC for using Points and requesting Card redemption, the available purchase and redemption channels, and our support contact. We will send a reminder at least 30 calendar days before the deadline.
5.7 If an interruption attributable to us prevents the use of Points during the Continued Use Period, we will extend the affected use period by at least the duration of that interruption. If the interruption affects the final 30 days, affected users will have at least 30 calendar days after access is restored to use their Points through an available purchase channel. Any corresponding Card redemption deadline will be extended so that Cards obtained through that channel can be submitted for physical delivery. Other remedies required by law remain available.
5.8 This Section applies only to the extent lawfully incorporated into the relevant transaction and enforceable under applicable law. For Points acquired before the Effective Date, a final use deadline that changes previously agreed rights applies only where that change is lawfully made, with express agreement where required. Mere posting of these Terms, silence or continued use does not by itself waive previously accrued rights. Nothing in this Section excludes a refund, restitution or other remedy that cannot lawfully be excluded.
6.1 We may offer to acquire certain Cards from you in exchange for a specified number of Exchange Points. An offer may be described in the Service as a card exchange or buyback. It is an offer of Points rather than a cash purchase unless the offer expressly states otherwise. Not all Cards are eligible, and availability or quoted values for future offers may change.
6.2 Before confirmation, we will identify the Card, the number of Exchange Points offered, any applicable final use deadline under Section 5, any applicable charges and the non-refundable nature of Points, subject to mandatory legal rights. Any estimated market value is an estimate, not a guaranteed cash price. We will honour the confirmed terms of an accepted offer.
6.3 You decide whether to accept the offer. Ownership transfers to us only when the agreed Exchange Points have been successfully credited and the exchange is completed. Until then, your rights in the Card remain intact. If processing fails, we will reverse incomplete entries and restore access to the Card.
6.4 After a valid exchange, you no longer own the exchanged Card and cannot request its physical delivery. We do not offer discretionary reversal of a completed exchange. Rights to rescission, restitution or other remedies under applicable law remain unaffected.
6.5 We will not automatically exchange a Card because you have not responded, have not logged in, or have not requested delivery. An unaccepted offer creates no obligation for you to sell your Card.
7.1 You may request physical delivery of a Card you own through the Service or our support channel, subject to the discontinuation arrangements in Section 7.9. A Card must not already have been delivered, sold or validly exchanged. A pending listing or conflicting transaction may need to be cancelled or resolved before shipment to prevent duplicate claims.
7.2 Before you confirm the request, we will disclose available destinations, shipping and handling charges, insurance arrangements, an estimated dispatch period and any applicable delivery limitations. Any customs duties or import taxes for which you are responsible will be identified as such; where their amount is not reasonably calculable in advance, we will explain that they may be payable.
7.3 A restriction on delivery to a particular destination does not by itself forfeit your Card. Where delivery to your chosen address is unavailable, we will explain the restriction and seek a lawful alternative with you, such as another eligible address. We will not impose an exchange into Points as the only remedy where the law requires otherwise.
7.4 You must provide accurate recipient and address details and complete reasonably necessary verification and payment of disclosed shipping charges. We will identify missing information and give you a reasonable opportunity to correct it. Your silence does not transfer ownership of your Card to us.
7.5 We will acknowledge your request and provide the applicable dispatch estimate. If a material delay occurs, we will explain the reason, give an updated estimate and provide any remedies required by law. Dispatch estimates do not displace mandatory delivery deadlines or rights arising from unreasonable delay.
7.6 Once delivery processing starts, the Card and its NFT may be restricted from further trading or exchange to prevent conflicting transactions. On successful delivery, the corresponding NFT will be burned or marked as redeemed. If delivery fails, the Card will not be treated as successfully redeemed merely because dispatch occurred, and we will investigate and resolve its status.
7.7 Please contact us promptly if a shipment is missing, damaged or incorrect and provide reasonably available supporting information. This request does not create a shorter legal claim period. We will coordinate investigation with our custodian or carrier and provide the remedy required by the transaction and applicable law. Handing a Card to a carrier does not by itself exclude our liability.
7.8 If a shipment is returned because of an incorrect address you provided or another cause attributable to you, we may request reasonable, actually incurred re-delivery costs after explaining and disclosing them. You will not bear additional charges caused by our error. A returned or unclaimed shipment does not automatically become our property.
7.9 If a Discontinuation Event occurs, you may request physical redemption of your Cards during the same Continued Use Period defined in Section 5.3, including Cards obtained during that period. We will maintain a means to submit redemption requests up to the deadline, including together with a final purchase where needed. After that period, continued availability of Card redemption and any contractual entitlement to submit a new redemption request are not guaranteed, to the extent permitted by applicable law. Requests submitted within the applicable period will continue to be processed after it ends, subject to the disclosed shipping charges and reasonably necessary information and verification. Any extension under Section 5.7 also applies.
8.1 We will display the amount, currency, payment method and charges we collect before confirmation. Your payment provider, blockchain network or customs authority may impose separately disclosed or independently determined charges. You should verify payment details before authorising a transfer.
8.2 Points are non-refundable, including unused balances and balances remaining after a Discontinuation Event or the Continued Use Period. We do not provide discretionary refunds merely because you change your mind, a Card has a lower market value than expected, or you wish to convert Points into money. This does not exclude refunds or other remedies required by law, including for an unauthorised or duplicate charge, non-supply, misdescription, defective performance or another breach.
8.3 Where a refund is due for unused Purchased Points, the amount is based on the actual price paid for the relevant allocation, apportioned to its unused Purchased Points. It is not calculated from the face value of accompanying free bonus Points or a later market price. Where law requires a different calculation, that calculation applies.
8.4 Exchange Points and Promotional Points are not included as Purchased Points in the calculation in Section 8.3. This does not exclude a separate right to restitution, return of property, compensation or another remedy in relation to a Card exchange or promotion. Nothing in this Section characterises an exchange of a Card as a gratuitous transaction.
8.5 Refunds will normally use the original payment method and currency, or another lawful method agreed with you. Where a monetary refund is required, we will not substitute Points, a voucher or a product without your valid agreement. We will not deduct an administrative fee from a legally required refund unless the deduction is lawfully permitted.
8.6 You can raise a payment or refund issue through support@packflip.xyz. Please identify the relevant transaction and the issue. We may request proportionate information to verify the claim. You retain access to statutory complaints procedures and payment-provider remedies, and you are not required to waive those rights to contact us.
9.1 You must not use the Service for fraud, unlawful activity, market manipulation, wash trading, misrepresentation of ownership, unauthorised access, interference with security, or infringement of another person's rights. Automated access requires our permission except where applicable law provides otherwise.
9.2 We may restrict an account or transaction where reasonably necessary to investigate suspected fraud, protect security, prevent conflicting ownership claims or comply with law. Restrictions must be proportionate to their reason. Where lawful and practicable, we will explain the reason and provide an opportunity to respond through support.
9.3 An account restriction, inactivity or a request to close an account does not automatically extinguish Card ownership, valid Points or an unresolved claim. We will provide an appropriate process for resolving outstanding entitlements, subject to applicable law and legitimate verification requirements. Account deletion does not require deletion of records we must lawfully retain.
10.1 Packflip and its licensors retain ownership of the Service software, branding and content, except for rights expressly granted to you. We grant you a limited right to access and use the Service in accordance with these Terms. You may not reproduce or exploit protected content beyond that permission or applicable law.
10.2 Third-party wallets, marketplaces and payment services may have their own terms. Their involvement does not remove obligations Packflip has undertaken to you. We do not guarantee the performance of unrelated third-party services, but remain responsible to the extent required by our contract or applicable law.
11.1 Physical collectibles and NFTs can fluctuate in value and may be illiquid. Pack outcomes are random. Blockchain transactions may involve network fees, delays, irreversible transfers or technical vulnerabilities. Consider these risks before transacting. We do not provide investment advice or guarantee a return.
11.2 We will provide the Service with the care required by applicable law and honour express commitments concerning authenticity, grading, allocation, ownership, Points and delivery. We do not promise uninterrupted access or that every third-party network will be error-free. A general availability disclaimer does not release us from a confirmed transaction or our custody obligations.
11.3 To the extent permitted by applicable law, we are not liable for indirect or consequential losses or speculative profits arising from use of the Service. This exclusion does not apply where it would exclude a remedy that cannot lawfully be excluded.
11.4 Subject to Section 11.5 and only where enforceable under applicable law, our aggregate liability for other claims arising from the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim and (b) USD 100. This is a liability limitation, not a Card valuation, buyback price or refund entitlement.
11.5 Sections 11.3 and 11.4 do not limit liability for fraud, wilful misconduct or gross negligence; death or personal injury where liability cannot lawfully be limited; mandatory consumer remedies; refunds or restitution owed; delivery or return of your property; loss of or damage to your Card for which we are responsible; or any other liability that cannot lawfully be excluded or limited. They do not cap the principal amount of a payment or performance obligation we owe you.
12.1 These Terms are governed by the laws of the Republic of Panama. This choice does not deprive a consumer of mandatory protections that apply under the laws of another jurisdiction, including their country of habitual residence where applicable.
12.2 Please contact support@packflip.xyz with a dispute so that we can attempt to resolve it. Contacting us is not a condition that prevents you from seeking urgent relief, making a regulatory complaint or exercising another legal right, and does not shorten an applicable limitation period.
12.3 Subject to mandatory rules on jurisdiction and consumer access to courts, disputes may be brought before the competent courts of the Republic of Panama. These Terms do not require mandatory private arbitration or waive collective remedies available under applicable law. Nothing in this Section prevents proceedings in another court where you have a legal right to bring them.
13.1 We may update these Terms to reflect changes in law, security, functionality or our commercial offerings. We will identify the revised version and its effective date and make it available for review.
13.2 For a material change affecting your rights or obligations, we will give at least 30 calendar days' prior notice through the Service and an available account communication channel, unless a shorter period is required by law or an urgent security measure is necessary. We will explain any such shorter period.
13.3 Following the notice required by Section 13.2, revised Terms take effect on the stated effective date and govern new transactions from that date. You must accept the revised Terms before making a new purchase or entering into a new Card exchange. We may require you to confirm acceptance through the Service and record the accepted version and timestamp.
13.4 If you do not accept the revised Terms, you must not enter into new transactions after their effective date. We may restrict access to new purchases, Card exchanges and other features that require acceptance until you accept. Any such restriction remains subject to Sections 1.4 and 5.8 and our obligations relating to existing transactions.
14.1 These Terms and the agreed transaction conditions constitute the agreement for the Service. They do not exclude binding pre-contractual representations or disclosures or other rights preserved by applicable law.
14.2 If a provision is invalid or unenforceable, the remainder continues to apply to the extent permitted by law. We will not substitute a provision that circumvents the legal protection responsible for its invalidity.
14.3 Failure or delay in exercising a right is not a waiver of it. We may transfer this agreement only to the extent permitted by law, without reducing your existing rights, and with notice or consent where required.
14.4 We will communicate through the Service and contact channels associated with your account. Keep your contact details current. We will not treat a failure to respond as agreement to an otherwise unaccepted Card exchange or a waiver of statutory rights.
14.5 Questions about these Terms, Points, exchanges or Card delivery can be sent to support@packflip.xyz.