Privacy Policy
Effective Date : [23rd , Oct, 2025]
Packflip (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use our digital collectible marketplace and related services (“the Service”).
By accessing or using our Service, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information to operate, improve, and personalize our Service. The types of data we collect include:
Information You Provide
Contact Information: Name, email address, billing and shipping address, phone number.
Account Information: Wallet address, username, and password associated with your Packflip account.
Transaction Data: Details about your digital collectible or RWA (Real World Asset) transactions, including purchases, sales, listings, royalties, and associated metadata.
Financial Information: Wallet balances, payment details, on-chain transaction IDs, and any other information necessary to complete payments or payouts.
Communications: Records of your correspondence with us via email, chat, or social media.
Information Collected Automatically
Device and Usage Data: IP address, browser type, operating system, device ID, access times, and referring websites.
Analytics Data: Pages viewed, session duration, clicks, and navigation patterns.
Cookies and Similar Technologies: Used to maintain your session, remember preferences, and improve the user experience.
Location Data: General geographic data (e.g., country, city), when authorized by you.
Information from Third Parties
Blockchain Data: Public information available on the blockchain (e.g., wallet addresses, transaction history).
Marketplace Partners: NFT/RWA marketplace integrations that help display or verify your collectibles.
Social Platforms: Information from linked social media profiles (if you choose to connect them).
Analytics Providers: Data from external analytics or marketing tools (e.g., Google Analytics, social media ad platforms).
2. How We Use Your Information
We use personal data to provide, secure, and enhance the Service, including:
Service Operation: Facilitate digital collectible transactions, display items, and manage your account.
Security: Detect and prevent fraud, unauthorized access, and other malicious activity.
Payments: Process purchases, payouts, royalties, and refunds.
Customer Support: Respond to inquiries and provide technical assistance.
Marketing & Communication: Send promotional updates or event notifications (with your consent).
Analytics: Analyze marketplace activity to improve features and performance.
Legal Compliance: Comply with applicable laws, tax regulations, and KYC/AML obligations (if applicable).
3. How We Share Your Information
We may share your personal data with:
Service Providers: Partners who assist with hosting, payment processing, analytics, and customer support.
Affiliates and Partners: Business partners who collaborate with us on events or campaigns.
Blockchain Networks: When completing on-chain transactions, relevant data (e.g., wallet address, token ID) is publicly visible on the blockchain.
Law Enforcement or Regulators: When required by law or to protect our legal rights.
Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
Public and Other Users: Information you choose to make public (e.g., username, listed collectibles) will be visible to others on the marketplace.
4. Your Rights and Choices
Access & Update: You may review or update your account information by logging into your Packflip account.
Opt-Out: You can unsubscribe from promotional communications anytime via email links or account settings.
Delete Account: You may request deletion of your data by contacting us.
Cookies: You can manage cookie preferences through your browser settings.
5. Security
We implement reasonable security measures to protect your data. However, no online platform can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their wallet credentials and private keys.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law, taxation, or dispute resolution.
7. International Data Transfers
Your information may be transferred and processed in countries outside of your jurisdiction.
Where applicable, we take steps to ensure that your data receives an adequate level of protection.
8. Children’s Privacy
Our Service is not intended for users under 18 years old.
We do not knowingly collect personal information from minors. If we learn that we have done so, we will promptly delete such data.
9. Updates to This Policy
We may modify this Privacy Policy periodically. The updated version will be posted on this page with the new effective date.
Continued use of the Service after updates constitutes your acceptance of the revised Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: